Terms and Conditions

Welcome to Aslam’s Carpets and Flooring. By using our website or purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.

1. General

1.1 These terms and conditions govern your use of our website and services, including the purchase of goods.
1.2 We reserve the right to amend these terms at any time without prior notice. Please review this page periodically for updates.

2. Products and Services

2.1 All products are subject to availability. While we strive to keep our inventory updated, some items may become unavailable without prior notice.
2.2 Product descriptions, images, and specifications are provided for guidance. While we make every effort to ensure accuracy, variations may occur.
2.3 Free samples are offered for customers to assess the suitability of the product before purchase.

3. Pricing and Payment

3.1 All prices listed are in GBP and include VAT unless stated otherwise.
3.2 We reserve the right to change prices at any time. Prices at the time of purchase will be honored.
3.3 Payments must be made in full at the time of purchase. We accept major credit/debit cards and other payment methods displayed at checkout.

4. Orders and Delivery

4.1 Orders are confirmed only when you receive a written confirmation from us via email.
4.2 Delivery times are estimates and may vary depending on product availability and your location. Delays due to unforeseen circumstances are not our responsibility.
4.3 It is your responsibility to ensure the delivery address is correct. We are not liable for failed deliveries due to incorrect details.

5. Returns and Refunds

5.1 If you are not satisfied with your purchase, you may request a return within 14 days of receiving the product, provided it is unused and in its original packaging.
5.2 Custom or made-to-order items are non-refundable unless defective.
5.3 Refunds will be processed within 14 days of receiving the returned item. Return shipping costs are the customer’s responsibility unless the product is faulty or incorrect.

6. Warranty

6.1 All products come with a manufacturer’s warranty. Details vary depending on the product and will be provided upon request.
6.2 Warranties cover manufacturing defects only and do not include damage caused by misuse, improper installation, or natural wear and tear.

7. Limitation of Liability

7.1 We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
7.2 Our total liability is limited to the amount paid for the product in question.

8. Intellectual Property

8.1 All content on this website, including images, logos, and text, is the property of Aslam’s Carpets and Flooring. Unauthorised use is prohibited.

9. Privacy

9.1 We value your privacy and handle your personal data in accordance with our Privacy Policy.

10. Governing Law

10.1 These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.